Free cancellation when notified at least 48 hours before check-in time. No refund processing fee.
Cancellation within 48 hours of check-in: charge 1 night. No-show: charge 100% of the entire booking.
Refunds are issued via the original payment method within 7-14 business days. For bank transfers, refund goes to the originating account.
Natural disasters, epidemics, flight policy changes: the hotel supports free rescheduling or 100% refund with supporting documents.
Refund requests are processed within 48 business hours upon receiving complete information.
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